Last updated: May 30, 2026
These Terms of Service ("Terms") form a binding legal agreement between you and Operator Research, Inc., a Delaware corporation ("Operator.io", "Operator", "we", "us", or "our"). They govern your access to and use of the Operator.io website, dashboard, application programming interfaces, browser extension, command line tools, and the hosted OpenClaw agent instances we provision and run on your behalf, together with all related features, content, and software (collectively, the "Service").
By creating an account, clicking to accept, or otherwise accessing or using any part of the Service, you confirm that you have read and understood these Terms and our Privacy Policy, and you agree to be bound by them. If you do not agree to these Terms, you may not access or use the Service.
If you use the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and in that case "you" and "your" refer to that entity.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service. By using the Service you represent that you meet this requirement and that you have the legal capacity to enter into these Terms.
You may not use the Service if you are barred from doing so under the laws of the United States or any other applicable jurisdiction, if you are located in or ordinarily resident in a country or region subject to comprehensive sanctions, or if you appear on any government list of prohibited or restricted parties. You also may not use the Service if your account was previously suspended or terminated for cause.
Operator.io provides managed hosting and configuration for OpenClaw AI agent instances. We provision the underlying infrastructure, deploy and run your agent, route AI inference and web search through our proxy, and offer related tools such as the browser cookie sync extension. OpenClaw is an open source agent framework that runs inside the instances we manage and is governed by its own open source license.
The Service relies on third party artificial intelligence models and other external providers. Their availability, behavior, and output are outside our control. We may add, change, suspend, or remove features at any time, and we may impose or adjust usage limits. Features labeled beta, preview, or experimental are provided for evaluation and may be changed or withdrawn without notice.
To use most of the Service you must create an account through our authentication provider. You agree to provide accurate and complete information and to keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorized by you.
You must notify us promptly at support@operator.io if you suspect any unauthorized access to or use of your account. We are not liable for any loss arising from unauthorized use of your account that results from your failure to keep your credentials secure.
The Service lets you configure an AI agent that can act autonomously on your behalf based on the instructions, prompts, credentials, and integrations you provide. Your agent may read and send messages, create and modify files, browse the web, call external APIs, make purchases or commitments where you have enabled that capability, and take other actions across the accounts and tools you connect.
You are solely responsible for the configuration of your agent, the instructions you give it, the integrations and credentials you connect, and every action your agent takes. You are responsible for reviewing and supervising your agent's activity. We do not monitor, review, direct, or control the specific actions your agent performs or the output it generates, and we are not responsible for the consequences of those actions. You should not give your agent access to accounts, funds, or capabilities whose misuse you are not prepared to bear.
Some features require a paid subscription. Paid plans are billed in advance on a recurring basis, normally monthly, through our payment processor, Stripe. By subscribing you authorize us and Stripe to charge your payment method for the applicable fees, plus any taxes, on each billing cycle until you cancel. Subscriptions renew automatically unless you cancel before the end of the current billing period.
Fees are stated exclusive of taxes, and you are responsible for any sales, use, value added, or similar taxes. We may change our prices and plan features, and we will give you reasonable advance notice of any price increase that affects your subscription. Continued use after a price change takes effect constitutes acceptance of the new price.
If a payment fails, your instances enter a grace period of fourteen days before they are suspended. Suspended instances are preserved as snapshots rather than deleted, as described in our Privacy Policy. Except where required by law, fees are non refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features you did not use. You may cancel at any time from the dashboard, and cancellation takes effect at the end of the current billing period.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not, and will not permit your agent, your users, or anyone acting on your behalf to:
We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates these Terms or harms the Service, other users, or any third party.
The Service lets you connect third party accounts, applications, and data sources, for example email, calendar, code hosting, and messaging tools, through credentials or authorization you provide. Your use of those third party services is governed by their own terms and privacy policies, and you are responsible for complying with them.
By connecting a third party service, you authorize your agent to access and act on that service on your behalf within the scope you grant. We do not control third party services and are not responsible for their availability, accuracy, security, or for any act or omission of their operators. You can revoke access at any time through the relevant integration or by removing the credentials from your configuration.
You retain all rights you hold in the content you submit to the Service and the content your agent generates for you, including your configurations, workspace files, prompts, and connected data ("Your Content"). You grant us a worldwide, non exclusive, royalty free license to host, store, transmit, process, and display Your Content solely to operate, maintain, secure, and improve the Service and to provide it to you. This license ends when Your Content is deleted, except for residual copies kept in backups for a limited period and to the extent we must retain it to comply with law.
You represent and warrant that you have all rights necessary to submit Your Content and to grant the license above, and that Your Content and its use by the Service do not violate these Terms or any law or third party right. We do not claim ownership of Your Content, and we do not use the contents of your instance configurations or your agent conversations to train AI models, as described in our Privacy Policy.
The Service uses artificial intelligence to generate output based on the inputs you and your agent provide. Given the nature of machine learning, output may be inaccurate, incomplete, outdated, offensive, or otherwise unsuitable, and the same or similar output may be generated for other users. Output does not represent the views of Operator.io and is not professional advice of any kind. You are responsible for evaluating output, verifying it before you rely on it, and assessing any action taken in reliance on it, especially where errors could cause harm.
As between you and us, and to the extent permitted by law, we assign to you our rights in the output generated specifically for you, and you are responsible for that output and the consequences of its use. You must not present output as human generated where doing so would be deceptive or unlawful.
The Service, including the website, dashboard, software we develop, design, text, graphics, and the Operator.io name and logo, is owned by Operator Research, Inc. or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non exclusive, non transferable, and non sublicensable license to access and use the Service for your internal business or personal purposes. OpenClaw, the open source framework that runs inside your instances, is licensed separately under its own open source license, and nothing in these Terms restricts your rights under that license.
If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty free license to use them for any purpose without obligation or compensation to you.
Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to the data practices described there.
These Terms apply from the moment you first access the Service and continue until terminated. You may stop using the Service and delete your account at any time. We may suspend or terminate your access, in whole or in part, with or without notice, if you breach these Terms, if your payment fails and the grace period expires, if we are required to do so by law, or if we reasonably believe your use poses a risk to the Service, other users, or any third party.
Upon termination your right to use the Service ends immediately. Provisions of these Terms that by their nature should survive termination will survive, including licenses you have already granted in Your Content, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and the general provisions below. Treatment of your data after termination is described in our Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, OPERATOR RESEARCH, INC. AND ITS SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICE OR ITS INFRASTRUCTURE IS FREE OF VIRUSES OR HARMFUL COMPONENTS, OR THAT AI OUTPUT OR ANY ACTION TAKEN BY YOUR AGENT WILL BE ACCURATE, RELIABLE, COMPLETE, OR FIT FOR ANY PURPOSE. YOU USE THE SERVICE, AND RELY ON ANY OUTPUT OR AGENT ACTION, AT YOUR OWN RISK.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, OPERATOR RESEARCH, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS INCLUDES, WITHOUT LIMITATION, ANY DAMAGES ARISING FROM ACTIONS TAKEN BY YOUR AGENT, FROM AI OUTPUT, FROM YOUR CONNECTED THIRD PARTY SERVICES, OR FROM ANY LOSS OR CORRUPTION OF DATA.
IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS EXCEED THE GREATER OF ONE HUNDRED US DOLLARS (USD 100) OR THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE LIABILITY.
These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless Operator Research, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or relating to your use of the Service, Your Content, actions taken by your agent, your connected third party services, your violation of these Terms, or your violation of any law or the rights of any third party.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
17.1 Informal resolution. Before starting an arbitration, you agree to first try to resolve the dispute informally by sending a written notice to support@operator.io that describes the dispute and the relief you seek. You and we will try in good faith to resolve the dispute for sixty days after the notice is received. If it is not resolved within that period, either party may begin arbitration.
17.2 Agreement to arbitrate. You and Operator Research, Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be settled by binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.
17.3 Arbitration rules and venue. The arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures then in effect, before one arbitrator, conducted in English, and seated in Wilmington, Delaware, unless you and we agree otherwise. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
17.4 Class action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.
17.5 Jury trial waiver. To the extent any dispute is allowed to proceed in court, you and we each waive any right to a trial by jury.
17.6 Opt out. You may opt out of this arbitration agreement within thirty days after you first accept these Terms by sending written notice to support@operator.io with the subject line "Arbitration Opt Out" and including your name and the email associated with your account. If you opt out, the litigation provisions in the Governing Law section will govern disputes. Opting out does not affect any other part of these Terms.
17.7 Severability and survival. If the class action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this section will remain in effect. This section survives termination of these Terms.
These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Delaware, without regard to its conflict of laws rules, and by applicable United States federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
To the extent a dispute is not subject to arbitration under the section above, or if you opt out of arbitration, you and we agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms with a new effective date, emailing you, or showing a notice in the dashboard. Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service.
Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject.
Severability. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages of third party providers and network failures.
Notices. We may give you notice by email or through the Service. You may send notices to us at support@operator.io.
Relationship. Nothing in these Terms creates any agency, partnership, or joint venture between you and us. Section headings are for convenience only and do not affect interpretation.
Questions about these Terms can be sent to support@operator.io.