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Connect Linear to ServiceNow
Automate Linear and ServiceNow with AI
ServiceNow incidents and Linear issues drift apart when nobody updates both systems. On Operator.io, an OpenClaw agent syncs status between a ServiceNow ticket and its linked Linear issue, pulls change request details into the Linear description, and closes the ServiceNow record when Linear shows the fix in production. Ask for every P1 still open on both sides and it returns a merged list with the latest update on each.
It reaches both apps directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh, so there is no Zap to build and no API keys to paste.
What your agent can do with Linear and ServiceNow
What your agent does in Linear
Create attachment
Creates a new attachment and associates it with a specific, existing Linear issue.
Add reaction to comment
Tool to add a reaction to an existing Linear comment. Use when you want to programmatically react to a comment on an issue.
Create a comment
Creates a new comment on a specified Linear issue. This action modifies shared workspace data and is not reversible — confirm the target issue and comment content before executing.
Create linear issue
Creates a new issue in a specified Linear project and team, requiring team_id and title, and allowing optional properties like description, assignee, state, priority, cycle, and due date. All UUID parameters (state_id, assignee_id, cycle...
Create issue relation
Create a relationship between two Linear issues using the issueRelationCreate mutation. Use this to establish connections like 'blocks', 'duplicate', or 'related' between issues.
Create a label
Creates a new label in Linear for a specified team, used to categorize and organize issues. Label names must be unique within each team. If a label with the same name already exists, the existing label will be returned. Both new and exis...
What your agent does in ServiceNow
Attach file to record
Attaches a file to a specified record in a ServiceNow table. This action uploads a file and associates it with a specific record (e.g., incident, problem, change request). The file will be visible in the ServiceNow UI under the record's...
Cancel change conflict check
Cancels the running conflict checking process for a specified ServiceNow change request. Use this action when a conflict check is taking too long or needs to be aborted, and you want to stop the process without waiting for it to complete...
Create a record
Creates a new record in a specified ServiceNow table with the provided field values. Common tables include: 'incident', 'problem', 'change_request', 'task', 'sys_user'. The created record is returned with its sys_id and auto-generated nu...
Create attachment upload
Uploads a file as a multipart form-data attachment to a specified record in ServiceNow. Use this action when you need to attach files to ServiceNow records (e.g., incidents, problems, change requests) using the multipart form-data upload...
Create CI Lifecycle Management Action
Adds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API. Use this action when you need to create or execute a CI lifecycle action for a Configuration Item in ServiceNow's CMDB. This endpoint allow...
Create ci lifecycle mgmt operators
Registers a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system. Use this action when you need to create or register an operator identity for CI lifecycle management purposes. The operator must be associ...
How it works
Tell the agent what you want to happen between Linear and ServiceNow, for example to watch one and act in the other, or to keep the two in step. It reads what it needs from Linear, works out what to do, and runs the matching action in ServiceNow without you mapping a single field.
You can have it run once, on a schedule, or whenever something changes. Ask it for a status any time and it reads the latest from both apps back to you in the same chat.
Common questions about Linear and ServiceNow
- How do I connect Linear and ServiceNow to Operator?
- You authorize Linear and ServiceNow once each from your Operator dashboard. Operator holds both connections and refreshes the access tokens for you, so your agent keeps working across them without you signing in again.
- What can my agent do across Linear and ServiceNow?
- You describe the outcome in plain language and your agent works between the two, reading from one and acting in the other. It picks the right Linear and ServiceNow actions on its own, so you do not map fields or pick triggers.
- Can my agent keep Linear and ServiceNow in sync?
- Yes. It can watch Linear and act in ServiceNow, or keep both in step, reading from one and running the matching update in the other. This runs on demand when you ask or on a schedule you set.
- Do I need to build a workflow or write code?
- No. There is no workflow to build, no fields to map, and no API keys to paste. Operator manages both connections, and you give the agent instructions in plain language.
Linear and ServiceNow integrations
Put your agent on Linear and ServiceNow
Sign in, connect both apps, and hand your agent the work. The same setup reaches every app in the catalog. Your first week is free.
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