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Connect Gong to Salesforce
Automate Gong and Salesforce with AI
Salesforce opportunity fields go stale when the real conversation happened on a Gong call nobody logged. Your Operator agent on OpenClaw syncs Gong and Salesforce so call summaries land on the opportunity timeline, action items become Salesforce tasks with owners, and flagged keywords from a recording update the stage or next step field you watch. Tell it to prep for the Acme renewal and it lists Gong snippets beside the live Salesforce opportunity.
It reaches both apps directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh, so there is no Zap to build and no API keys to paste.
What your agent can do with Gong and Salesforce
What your agent does in Gong
Add call media
Adds a call media, recorded by a telephony system (PBX) or other media recording facility. Gong accepts call recordings in various audio and video file formats, including WAV, MP3, MP4, MKV and FLAC. If uploading a dual-channel (stereo)...
Add new call v2 calls
When using this endpoint, either provide a downloadMediaUrl or use the returned callId in a follow-up request to /v2/calls/{id}/media to upload the media file. When accessed through a Bearer token authorization method, this endpoint requ...
Aggregate activity by period via api
Lists the aggregated activity of multiple users within the Gong system for each time period within the defined date range. This endpoint returns multiple records, one for each user. For each user there are items for every time period in...
Aggregate user activity statistics
Lists the activity of multiple users within the Gong system during a defined period. Given the period, this endpoint returns multiple records, one for each user, with an applicable activity during the period. Each record includes statist...
Assign prospects to flow
Use this endpoint to assign a number of prospects to a flow. Prospects can be contacts or leads in your CRM. Generate a list of comma separated CRM Ids of the prospects you want to add to a flow. The flowInstanceOwnerEmail parameter is t...
Retrieve activity scorecards report
Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users. When accessed through a Bearer...
What your agent does in Salesforce
Add contact to campaign
Adds a contact to a campaign by creating a CampaignMember record to track campaign engagement. Fails if the contact is already a member of the campaign; pre-check membership via SOQL before calling.
Add lead to campaign
Adds a lead to a campaign by creating a CampaignMember record, allowing you to track campaign engagement. Both `campaign_id` and `lead_id` must be valid Salesforce IDs of active, existing records — names or emails cannot be substituted,...
Add product to opportunity
Adds a product (line item) to an opportunity. The product must exist in a pricebook entry that's associated with the opportunity's pricebook.
Apply lead assignment rules
Applies configured lead assignment rules to a specific lead, automatically routing it to the appropriate owner based on your organization's rules. Allow a brief propagation delay before querying updated ownership or field values after ru...
Associate contact to account
Associates a contact with an account by updating the contact's AccountId field. Overwrites any existing AccountId on the contact. For broader contact field updates alongside the account association, use SALESFORCE_UPDATE_CONTACT instead.
Clone opportunity with products
Clones an opportunity and optionally its products (line items). Creates a new opportunity with the same field values and products as the original.
How it works
Tell the agent what you want to happen between Gong and Salesforce, for example to watch one and act in the other, or to keep the two in step. It reads what it needs from Gong, works out what to do, and runs the matching action in Salesforce without you mapping a single field.
You can have it run once, on a schedule, or whenever something changes. Ask it for a status any time and it reads the latest from both apps back to you in the same chat.
Common questions about Gong and Salesforce
- How do I connect Gong and Salesforce to Operator?
- You authorize Gong and Salesforce once each from your Operator dashboard. Operator holds both connections and refreshes the access tokens for you, so your agent keeps working across them without you signing in again.
- What can my agent do across Gong and Salesforce?
- You describe the outcome in plain language and your agent works between the two, reading from one and acting in the other. It picks the right Gong and Salesforce actions on its own, so you do not map fields or pick triggers.
- Can my agent keep Gong and Salesforce in sync?
- Yes. It can watch Gong and act in Salesforce, or keep both in step, reading from one and running the matching update in the other. This runs on demand when you ask or on a schedule you set.
- Do I need to build a workflow or write code?
- No. There is no workflow to build, no fields to map, and no API keys to paste. Operator manages both connections, and you give the agent instructions in plain language.
Gong and Salesforce integrations
Put your agent on Gong and Salesforce
Sign in, connect both apps, and hand your agent the work. The same setup reaches every app in the catalog. Your first week is free.
Try for free