Connect Jira to Supportbee

Add Attachment

Uploads and attaches a file to a Jira issue.

Add Comment

Adds a comment using Atlassian Document Format (ADF) for rich text to an existing Jira issue.

Add Users to Project Role

Adds users and optionally groups to a project role.

Add User to Group

Adds a user to a Jira group.

Add Watcher to Issue

Adds a user to an issue's watcher list by account ID. Requires the authenticated user to have permission to view the issue and manage watchers; insufficient permissions may result in silent failure or an error response.

Add Worklog

Tool to add a worklog entry to a Jira issue. Use when logging time spent on an issue.

Add Label to Ticket

Tool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.

Archive SupportBee Ticket

Tool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.

Assign Ticket to Team

Assigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remove the user assignee.

Create Ticket Comment

Creates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.

Create Consequence

Creates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).

Create Forwarding Email

Create a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.