How do I connect Supportbee to Operator?

You authorize Supportbee once from your Operator dashboard. Operator holds the connection and refreshes the access token for you, so your agent keeps working with Supportbee without you signing in again.

Can my agent handle conversations and records in Supportbee?

Yes. It can read and update tickets or deals, reply to people, and pull the queue back to you. Teams use it to triage what comes in, draft a first reply, and flag anything urgent, so Supportbee is already sorted before someone picks it up.

Do I need to write code or manage Supportbee API keys?

No code and no API keys. You authorize Supportbee through a normal sign in and Operator handles the connection, so there is nothing to wire up or host.

Can my agent use Supportbee together with my other apps?

Yes. The same agent reaches every app you connect, so it can move between Supportbee and tools like Intercom, Zendesk, Gleap in one job, reading from one and acting in another without you wiring anything between them.

← All integrations

Connect Supportbee to OpenClaw on Operator.io

SupportBee is a web-based email support tool for organizing customer support emails. It streamlines team collaboration and keeps customer conversations efficient and accessible.

Sales & Customer Support41 actions

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Automate Supportbee with AI

Operator puts an OpenClaw agent in front of Supportbee. You describe the job from Telegram or Discord and it handles the rest inside Supportbee, picking the right calls from the 41 Supportbee actions and checking its own work as it goes.

Your agent reaches Supportbee directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh for you, so there is nothing to wire up and no API keys to paste.

What your agent can do with Supportbee

Your agent can call any of these Supportbee actions by name as part of a larger task. Ask for the outcome you want and it picks the right ones.

Add Label to Ticket

Tool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.

Archive SupportBee Ticket

Tool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.

Assign Ticket to Team

Assigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remove the user assignee.

Create Ticket Comment

Creates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.

Create Consequence

Creates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).

Create Forwarding Email

Create a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.

Create Filter

Creates a filter in SupportBee by linking a rule with a consequence. Use this after creating both a rule (defining match conditions) and a consequence (defining actions to perform).

Create Rule

Creates a new automation rule in SupportBee to automatically process tickets based on conditions. Rules allow you to automate ticket workflows by: - Matching tickets based on field conditions (subject, sender, body, etc.) - Automatically...

Create Snippet

Create a reusable snippet (canned response) in SupportBee. Snippets are pre-written text templates that agents can quickly insert into ticket replies. Use this to create standard responses for common customer inquiries like refunds, FAQs...

Create SupportBee Ticket

Creates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or teams during creation - Add tags and...

Create Ticket Reply

Create a reply to a support ticket in SupportBee. Replies are sent to customers via email and are visible to them. Use this when you need to respond to a customer's ticket with information, updates, or solutions. Provide the ticket ID an...

Create SupportBee User

Invites a new user to your SupportBee account. The user will receive an email invitation and can be assigned as an agent (handles tickets), admin (full access), or collaborator (view/comment only). Use this when you need to add team memb...

Delete Snippet

Permanently delete a snippet by its ID from SupportBee. Use this action when you need to remove an unwanted or outdated snippet (canned response template). This action is destructive and cannot be undone. To find snippet IDs, use the 'Fe...

Delete SupportBee Ticket

Permanently delete a trashed ticket from SupportBee. The ticket must first be moved to trash using the Trash Ticket action before it can be permanently deleted. Only admins can delete trashed tickets. This action is irreversible.

Fetch Forwarding Emails

Retrieve all forwarding email addresses configured for the company. Use this tool to list the support email addresses that forward emails to SupportBee.

Fetch SupportBee Labels

Tool to retrieve all custom labels. Use when you need to list labels for ticket categorization.

Fetch Snippets

Fetches saved response snippets (canned responses/templates) from SupportBee. Snippets are reusable text templates that can be inserted into ticket replies. Use this to list available snippets for quick responses.

Fetch SupportBee Teams

Retrieves all teams in the SupportBee account. Use this to list available teams before assigning tickets to teams or filtering tickets by team. Returns team IDs, names, descriptions, and timestamps.

Get Avg First Response Time Report

Tool to retrieve average first response time data points over time. Use when analyzing first-response performance metrics for support tickets. Returns time-series data with response times in seconds and Unix timestamps. Reports require a...

Get Replies Count Report

Retrieves replies count report data for the company. Returns time-series data points showing the number of replies over time. The report provides aggregate metrics for the entire company account and includes type information (company/use...

Get Ticket

Tool to retrieve a specific SupportBee ticket by its ID. Returns complete ticket details including subject, content, requester, assignee, labels, and reply/comment counts. Use when you need to fetch full details of a single ticket.

Get Tickets Count Report

Tool to get ticket count data points over time. Use when analyzing ticket volume trends within a specific date range. Supports optional filtering by agent, team, or label.

List Ticket Comments

Retrieves all internal comments (private agent notes) for a specific ticket. Comments are visible only to agents within the helpdesk, not to customers. Use this to review internal discussion history on a ticket.

List Ticket Replies

Lists all replies on a specific support ticket in SupportBee. Returns reply content, replier details, timestamps, and attachments. Use this to view the conversation history on a ticket. Returns an empty list if the ticket has no replies...

List Tickets

Tool to list tickets from SupportBee. Returns a paginated list of tickets with optional filters for spam, trash, archived, assigned user/group, labels, and more. Use when you need to retrieve and browse tickets in the helpdesk.

List SupportBee Users

Retrieves all users and customer groups in your SupportBee company. Use this when you need to list team members, filter by user type (agents/admins vs customer groups), or include invited users who haven't confirmed their accounts yet.

Mark SupportBee Ticket as Answered

Marks a SupportBee ticket as answered by adding the 'answered' status. Use this after sending a response to a customer to indicate the ticket has been addressed. This action is idempotent - calling it on an already answered ticket has no...

Mark SupportBee Ticket as Spam

Tool to mark a SupportBee ticket as spam. Use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket ID.

Mark SupportBee Ticket as Unanswered

Marks a SupportBee ticket as unanswered by removing its 'answered' status. Use this to revert a ticket's status after it was previously marked as answered, typically when additional follow-up is needed from the support team. This action...

Remove Label From Ticket

Tool to remove a label from a ticket. Use when you need to unlabel or uncategorize a ticket by removing an existing label.

Search SupportBee Tickets

Tool to search SupportBee tickets. Use when you need to find tickets by query with pagination.

Show Ticket Reply

Tool to fetch a specific reply for a SupportBee ticket. Use when you need details of a single reply by ticket and reply IDs.

Show SupportBee User or Customer Group

Retrieves details of a SupportBee user (agent/admin) or customer group by their ID. Use this action when you need to fetch profile information like name, email, role, or timestamps for a specific user whose ID you already have (e.g., fro...

Trash SupportBee Ticket

Tool to trash a SupportBee ticket by its ID. Use when you need to remove a ticket into the trash folder.

Unarchive SupportBee Ticket

Tool to unarchive a SupportBee ticket by its ID. Use when you need to restore an archived ticket back to active status.

Unassign Ticket from Team

Tool to un-assign a ticket from its assigned team. Use when you need to remove the current team ownership before reassigning or closing the ticket.

Unassign User From Ticket

Tool to un-assign a ticket from its assigned user/agent. Use when you need to remove the current user ownership before reassigning to a different user or closing the ticket.

Unmark SupportBee Ticket as Spam

Tool to unmark a SupportBee ticket as spam. Use when a ticket was incorrectly flagged as spam.

Untrash SupportBee Ticket

Restores a trashed SupportBee ticket back to active status. Use when you need to recover a ticket that was previously moved to trash.

Update Snippet

Update an existing snippet (canned response) in SupportBee. Use this to modify the name, content, or tags of a snippet. To find snippet IDs, use the 'Fetch Snippets' action first.

Update SupportBee User

Update an existing SupportBee user's profile information including name, email, role, avatar, or signature. This action modifies user account details via the SupportBee API. You can update one or multiple fields in a single request. Comm...

How to connect Supportbee

You authorize Supportbee once from your dashboard. Operator holds the connection and refreshes the access tokens on its own, so your agent keeps working with Supportbee without you signing in again. The same setup unlocks every other app your agent can reach, so you only do it once.

When you are ready, the get started guide walks through standing up your OpenClaw agent.

Common questions about Supportbee

How do I connect Supportbee to Operator?: You authorize Supportbee once from your Operator dashboard. Operator holds the connection and refreshes the access token for you, so your agent keeps working with Supportbee without you signing in again.
Can my agent handle conversations and records in Supportbee?: Yes. It can read and update tickets or deals, reply to people, and pull the queue back to you. Teams use it to triage what comes in, draft a first reply, and flag anything urgent, so Supportbee is already sorted before someone picks it up.
Do I need to write code or manage Supportbee API keys?: No code and no API keys. You authorize Supportbee through a normal sign in and Operator handles the connection, so there is nothing to wire up or host.
Can my agent use Supportbee together with my other apps?: Yes. The same agent reaches every app you connect, so it can move between Supportbee and tools like Intercom, Zendesk, Gleap in one job, reading from one and acting in another without you wiring anything between them.