How do I connect Gleap to Operator?

You authorize Gleap once from your Operator dashboard. Operator holds the connection and refreshes the access token for you, so your agent keeps working with Gleap without you signing in again.

Can my agent handle conversations and records in Gleap?

Yes. It can read and update tickets or deals, reply to people, and pull the queue back to you. Teams use it to triage what comes in, draft a first reply, and flag anything urgent, so Gleap is already sorted before someone picks it up.

Do I need to write code or manage Gleap API keys?

No code and no API keys. You authorize Gleap through a normal sign in and Operator handles the connection, so there is nothing to wire up or host.

Can my agent use Gleap together with my other apps?

Yes. The same agent reaches every app you connect, so it can move between Gleap and tools like Intercom, Zendesk, Freshdesk in one job, reading from one and acting in another without you wiring anything between them.

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Connect Gleap to OpenClaw on Operator.io

Gleap is an all-in-one customer feedback tool for apps and websites. It helps you understand user pain points and improve software through direct, actionable insights.

Sales & Customer Support179 actions

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Automate Gleap with AI

Your OpenClaw agent lives on Operator and treats Gleap as one more service it can drive. Send it an outcome in a Telegram or Discord message and it works out which of the 179 Gleap actions to run, then runs them.

Your agent reaches Gleap directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh for you, so there is nothing to wire up and no API keys to paste.

What your agent can do with Gleap

Your agent can call any of these Gleap actions by name as part of a larger task. Ask for the outcome you want and it picks the right ones.

Archive All Tickets

Tool to archive all tickets matching specific type and status criteria. Use when you need to bulk archive multiple tickets at once based on their type and status.

Archive a Ticket

Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.

Clone Engagement

Tool to clone an existing engagement. Use when you need to duplicate an engagement with all its configuration.

Create a Collection

Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.

Create AI Content

Tool to create or update AI content in Gleap's knowledge base. Use when adding new documentation, help articles, or product information that AI assistants can reference. Supports text, file, and product content types with optional batch...

Create a new chat message

Creates a new chat message in a Gleap chat session. Use this action to: - Send a message as a user or admin in an existing chat session - Reply to customer inquiries in the Gleap support system - Add messages to ongoing conversations The...

Create a new session

Create a new user session in Gleap and associate it with a project. Use this to track user activity, engagement metrics, and session data. Sessions can be created with minimal information and enriched later through identify_user or other...

Create a new team

Tool to create a new team. Use when you have team details ready and want to assign tickets among members.

Create a new ticket

Create a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments. Supports custom metadata and sentiment tracking for comprehensive ticket management and customer...

Create Engagement Banner

Tool to create a new engagement banner in Gleap. Use when you want to add a banner for user engagement, announcements, or surveys. All fields are optional; the API will create a banner with default values if no fields are specified (defa...

Create Engagement Checklist

Tool to create a new engagement checklist. Use when you need to set up a step-by-step guide or task list for users.

Create Engagement Cobrowse

Tool to create a new cobrowse product tour. Use when you need to set up an interactive guided tour for users to follow.

Create Engagement Email

Tool to create a new engagement email in Gleap. Use when you want to send emails for user engagement, announcements, or marketing campaigns. Requires name, subject, and body; other fields are optional with defaults (type: 'EMAIL', status...

Create Engagement Modal

Tool to create a new engagement modal in Gleap. Use when you want to display a modal dialog for user engagement, onboarding, announcements, or feature introductions.

Create Engagement Product Tour

Tool to create a new product tour in Gleap. Use when you want to create guided tours for onboarding, feature introductions, or step-by-step walkthroughs for users.

Create Engagement Push Notification

Tool to create a new push notification in Gleap. Use when you want to send push notifications for user engagement, announcements, or alerts. All fields are optional; the API will create a notification with default values (name: 'New surv...

Create Engagement Tooltip

Tool to create a new engagement tooltip in Gleap. Use when you want to add tooltips for user guidance, onboarding, or feature explanations.

Create feedback item

Tool to manually create a feedback item (bug) in a Gleap project. Use when you need to: - Create a new bug report programmatically - Add customer feedback to a specific project - Submit feature requests or issues via API Requires project...

Create Help Center Redirect

Tool to create a new redirect for help center URLs. Use when you need to redirect old or deprecated help articles to new URLs. Supports both exact URL matching and pattern-based matching for flexible redirect rules.

Create Message Template

Tool to create a new message template in Gleap. Use when creating pre-defined message templates for support conversations, automated responses, or quick replies. The template can include actions (buttons, links) and attachments, and can...

Create new conversation with session

Create a new conversation with a session in Gleap. Use this action to initiate a conversation linked to a specific session ID within a project.

Create QA Snippet

Tool to create a QA snippet (question-answer pair) in Gleap. Use when you need to add knowledge base content or FAQ entries to help AI assistants answer user questions.

Create Tracker Ticket

Tool to create a tracker ticket in Gleap. Use when you need to create a new tracker-based ticket for tracking features, bugs, or tasks.

Delete AI Content

Tool to delete AI content by content ID. Use when you need to remove specific AI content from the system.

Delete AI Content Batch

Tool to delete all AI content by batchId. Use when you need to remove all AI-generated content associated with a specific batch identifier.

Delete a User from a Project

Removes a user (team member) from a Gleap project, revoking their access. Use this when you need to remove a team member's access to the project by their user ID. The user ID can be obtained from the 'Get All Users for a Project' action....

Delete Bugs

Tool to delete a bug/ticket by ID. Use when you need to permanently remove a bug from the system.

Delete Engagement Banner

Tool to delete an engagement banner. Use when you need to remove a banner from the project by its banner ID.

Delete Engagement Chat Message

Deletes an engagement chat message from Gleap by its ID. Use this action to permanently remove a chat message from a conversation. The message ID must be obtained from a prior list or get operation. Once deleted, the message cannot be re...

Delete Engagement Checklist

Tool to delete an engagement checklist by its ID. Use when removing a checklist from the project.

Delete Engagement Cobrowse

Tool to delete a cobrowse product tour by its ID. Use when you need to remove a cobrowse product tour from the project.

Delete Engagement Email

Tool to delete an engagement email by its ID. Use when you need to remove an email from the project's engagement emails list.

Delete Engagement Modal

Tool to delete an engagement modal from a Gleap project. Use when you need to remove a modal by its ID.

Delete Engagement News

Tool to delete an engagement news article. Use when you need to remove a news article from the project by its news ID.

Delete Engagement Product Tour

Tool to delete an engagement product tour by its ID. Use when you need to remove a product tour from the project's engagement product tours list.

Delete Engagement Push Notification

Tool to delete an engagement push notification by its ID. Use when you need to remove a push notification from the project's engagement push notifications list.

Delete Engagement Surveys

Tool to delete an engagement survey. Use when you need to remove a survey from the project by its survey ID.

Delete Engagement Tooltips

Tool to delete an engagement tooltip. Use when you need to remove a tooltip from the project by its tooltip ID.

Delete Engagement WhatsApp Message

Tool to delete an engagement WhatsApp message by its ID. Use when you need to remove a WhatsApp message from the project's engagement WhatsApp messages list.

Delete Help Center Collection

Tool to delete a help center collection by ID. Use when you need to permanently remove a collection from the help center.

Delete Help Center Redirect

Tool to delete a help center redirect. Use when you need to remove a redirect from the help center by its redirect ID.

Delete Message

Tool to delete a message (comment) from a bug or ticket. Use when you need to permanently remove a comment from a bug/ticket conversation.

Delete Message Template

Tool to delete a message template. Use when you need to remove a message template from the project by its template ID.

Delete Old AI Content Batches

Delete all AI content batches except the current batch. Use when cleaning up old AI content and keeping only the latest batch by providing its ID.

Delete QA Answer

Tool to delete a QA answer (snippet) from a Gleap project. Use when removing help center content or AI assistant snippets.

Delete project session

Tool to delete a session from a Gleap project. Use when you need to remove session data by providing both project ID and session ID.

Delete session

Tool to delete a session by ID. Use when you need to remove a specific session from the system.

Delete Team

Tool to delete a team by ID. Use when you need to permanently remove a team from the project.

Plus 131 more Gleap actions your agent can call.

How to connect Gleap

You authorize Gleap once from your dashboard. Operator holds the connection and refreshes the access tokens on its own, so your agent keeps working with Gleap without you signing in again. The same setup unlocks every other app your agent can reach, so you only do it once.

When you are ready, the get started guide walks through standing up your OpenClaw agent.

Common questions about Gleap

How do I connect Gleap to Operator?: You authorize Gleap once from your Operator dashboard. Operator holds the connection and refreshes the access token for you, so your agent keeps working with Gleap without you signing in again.
Can my agent handle conversations and records in Gleap?: Yes. It can read and update tickets or deals, reply to people, and pull the queue back to you. Teams use it to triage what comes in, draft a first reply, and flag anything urgent, so Gleap is already sorted before someone picks it up.
Do I need to write code or manage Gleap API keys?: No code and no API keys. You authorize Gleap through a normal sign in and Operator handles the connection, so there is nothing to wire up or host.
Can my agent use Gleap together with my other apps?: Yes. The same agent reaches every app you connect, so it can move between Gleap and tools like Intercom, Zendesk, Freshdesk in one job, reading from one and acting in another without you wiring anything between them.