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Connect Gleap to Zendesk
Automate Gleap and Zendesk with AI
Gleap captures friction inside the product while Zendesk holds the formal support queue. Your Operator agent on OpenClaw turns a Gleap report into a Zendesk ticket with screenshots and session context attached, routes by severity, and resolves Gleap when the Zendesk agent closes the loop with the fix version. Tell it to watch a Gleap tag and it opens Zendesk tickets before the backlog grows.
It reaches both apps directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh, so there is no Zap to build and no API keys to paste.
What your agent can do with Gleap and Zendesk
What your agent does in Gleap
Archive All Tickets
Tool to archive all tickets matching specific type and status criteria. Use when you need to bulk archive multiple tickets at once based on their type and status.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Clone Engagement
Tool to clone an existing engagement. Use when you need to duplicate an engagement with all its configuration.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
Create AI Content
Tool to create or update AI content in Gleap's knowledge base. Use when adding new documentation, help articles, or product information that AI assistants can reference. Supports text, file, and product content types with optional batch...
Create a new chat message
Creates a new chat message in a Gleap chat session. Use this action to: - Send a message as a user or admin in an existing chat session - Reply to customer inquiries in the Gleap support system - Add messages to ongoing conversations The...
What your agent does in Zendesk
Apply Zendesk Macro Preview
Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other properties. Use this actio...
Autocomplete Problems
Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
Autocomplete Users
Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick user lookup and aut...
Check Host Mapping Validity for Existing Brand
Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to verify that DNS recor...
Count Deleted Users
Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.
Count User CCD Tickets
Count tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a user is copied on for reporting or op...
How it works
Tell the agent what you want to happen between Gleap and Zendesk, for example to watch one and act in the other, or to keep the two in step. It reads what it needs from Gleap, works out what to do, and runs the matching action in Zendesk without you mapping a single field.
You can have it run once, on a schedule, or whenever something changes. Ask it for a status any time and it reads the latest from both apps back to you in the same chat.
Common questions about Gleap and Zendesk
- How do I connect Gleap and Zendesk to Operator?
- You authorize Gleap and Zendesk once each from your Operator dashboard. Operator holds both connections and refreshes the access tokens for you, so your agent keeps working across them without you signing in again.
- What can my agent do across Gleap and Zendesk?
- Tell it the job and it moves between Gleap and Zendesk as one task, choosing which actions to run on each side. There is nothing to map and no trigger to configure; you give instructions the way you would to a person.
- Can my agent keep Gleap and Zendesk in sync?
- Yes. It can watch Gleap and act in Zendesk, or keep both in step, reading from one and running the matching update in the other. This runs on demand when you ask or on a schedule you set.
- Do I need to build a workflow or write code?
- No. There is no workflow to build, no fields to map, and no API keys to paste. Operator manages both connections, and you give the agent instructions in plain language.
Gleap and Zendesk integrations
Put your agent on Gleap and Zendesk
Sign in, connect both apps, and hand your agent the work. The same setup reaches every app in the catalog. Your first week is free.
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