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Connect Linear to Zendesk
Automate Linear and Zendesk with AI
Support threads in Zendesk need a Linear issue with customer context, not a copy pasted summary. Your Operator agent on OpenClaw reads the Zendesk ticket, opens or updates the matching Linear issue with priority and repro steps, and syncs status to Zendesk when the fix ships. Tell it to triage escalations and it ranks Zendesk volume against open Linear bugs for the same product area.
It reaches both apps directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh, so there is no Zap to build and no API keys to paste.
What your agent can do with Linear and Zendesk
What your agent does in Linear
Create attachment
Creates a new attachment and associates it with a specific, existing Linear issue.
Add reaction to comment
Tool to add a reaction to an existing Linear comment. Use when you want to programmatically react to a comment on an issue.
Create a comment
Creates a new comment on a specified Linear issue. This action modifies shared workspace data and is not reversible — confirm the target issue and comment content before executing.
Create linear issue
Creates a new issue in a specified Linear project and team, requiring team_id and title, and allowing optional properties like description, assignee, state, priority, cycle, and due date. All UUID parameters (state_id, assignee_id, cycle...
Create issue relation
Create a relationship between two Linear issues using the issueRelationCreate mutation. Use this to establish connections like 'blocks', 'duplicate', or 'related' between issues.
Create a label
Creates a new label in Linear for a specified team, used to categorize and organize issues. Label names must be unique within each team. If a label with the same name already exists, the existing label will be returned. Both new and exis...
What your agent does in Zendesk
Apply Zendesk Macro Preview
Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other properties. Use this actio...
Autocomplete Problems
Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
Autocomplete Users
Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick user lookup and aut...
Check Host Mapping Validity for Existing Brand
Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to verify that DNS recor...
Count Deleted Users
Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.
Count User CCD Tickets
Count tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a user is copied on for reporting or op...
How it works
Tell the agent what you want to happen between Linear and Zendesk, for example to watch one and act in the other, or to keep the two in step. It reads what it needs from Linear, works out what to do, and runs the matching action in Zendesk without you mapping a single field.
You can have it run once, on a schedule, or whenever something changes. Ask it for a status any time and it reads the latest from both apps back to you in the same chat.
Common questions about Linear and Zendesk
- How do I connect Linear and Zendesk to Operator?
- You authorize Linear and Zendesk once each from your Operator dashboard. Operator holds both connections and refreshes the access tokens for you, so your agent keeps working across them without you signing in again.
- What can my agent do across Linear and Zendesk?
- Tell it the job and it moves between Linear and Zendesk as one task, choosing which actions to run on each side. There is nothing to map and no trigger to configure; you give instructions the way you would to a person.
- Can my agent keep Linear and Zendesk in sync?
- Yes. It can watch Linear and act in Zendesk, or keep both in step, reading from one and running the matching update in the other. This runs on demand when you ask or on a schedule you set.
- Do I need to build a workflow or write code?
- No. There is no workflow to build, no fields to map, and no API keys to paste. Operator manages both connections, and you give the agent instructions in plain language.
Linear and Zendesk integrations
Put your agent on Linear and Zendesk
Sign in, connect both apps, and hand your agent the work. The same setup reaches every app in the catalog. Your first week is free.
Try for free