Connect Airtable to Freshdesk

Create base

Creates a new Airtable base with specified tables and fields within a workspace.

Create Comment

Tool to create a comment on a specific Airtable record. Use when adding comments to records, mentioning collaborators using @[userId] syntax, or creating threaded comment replies. Supports optional parentCommentId for threaded conversati...

Create Field

Creates a new field within a specified table in an Airtable base.

Create Record From Natural Language

Creates a new record in an Airtable table from a natural language description. Fetches the table schema, uses an LLM to generate the correct field payload, and creates the record with typecast enabled for automatic type conversion.

Create records

Tool to create multiple records (up to 10) in a specified Airtable table. Use when you need to add new rows to a table with field values. Rate limit: 5 requests per second per base.

Create table

Creates a new table within a specified existing Airtable base, allowing definition of its name, description, and field structure.

Add Note to Ticket

Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.

Add Ticket User Access

Tool to add agent access to a specific ticket in Freshdesk. Use when you need to grant agent(s) permission to view or interact with a ticket. The endpoint accepts agent IDs (not contact IDs) and returns the list of agent IDs that have ac...

Add Watcher to Ticket

Tool to add the authenticated user as a watcher to a Freshdesk ticket. Use when you need to follow a ticket's progress and receive email notifications for updates like replies or status changes. The API automatically uses the authenticat...

Bulk Unwatch Tickets

Tool to remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk. Use when you need to stop following multiple tickets at once and stop receiving email notifications for their updates. The API automatically uses...

Bulk Update Tickets

Tool to update multiple tickets simultaneously in bulk. The bulk update operation runs asynchronously in the background, and returns a job_id to track progress. Use when you need to modify the same properties across multiple tickets effi...

Cancel Contact Import

Tool to cancel an ongoing contact import operation in Freshdesk. Use when you need to halt a contact import process that is currently running.