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Connect Dialpad to Microsoft teams
Automate Dialpad and Microsoft teams with AI
Teams channels do not show who called unless Dialpad activity gets posted there. Operator.io runs OpenClaw on Dialpad and Microsoft Teams so completed calls, voicemails, and missed rings appear in the channel your desk shares, with duration and contact name pulled from Dialpad. Tell it to schedule a Teams meeting after a call and it reads the Dialpad notes and creates the invite with context in the body.
It reaches both apps directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh, so there is no Zap to build and no API keys to paste.
What your agent can do with Dialpad and Microsoft teams
What your agent does in Dialpad
Access control policies listing
Retrieves a list of access control policies for the authenticated Dialpad company. This endpoint allows company administrators to view all custom sets of permissions defined for AI Contact Center settings. It should be used when auditing...
Add blocked phone numbers
Adds specified phone numbers to the blocked list in Dialpad. This endpoint allows users to block unwanted or spam numbers, preventing incoming calls or messages from these numbers. It accepts a list of E.164 formatted phone numbers and a...
Add department operator by id
Adds a new operator to a specific department in Dialpad. This endpoint allows you to assign either a user or a room as an operator, with the option to specify their role. It's used to manage call handling and department operations by add...
Add member to channel
Adds a new member to a specified channel within the Dialpad communication platform. This endpoint allows you to expand the membership of a channel by providing the user ID of the person you want to add. It's particularly useful for progr...
Add member to coaching team
Adds a new member to a specific coaching team in Dialpad. This endpoint allows you to assign a user to a coaching team with a designated role, enabling effective team management and performance monitoring. Use this when you need to inclu...
Add operator to call center
This endpoint adds a new operator to a specified call center in the Dialpad system. It allows for the configuration of the operator's role, skill level, and license type, as well as managing phone number retention when switching to a sup...
What your agent does in Microsoft teams
Add chat member
Tool to add a conversationMember to a Microsoft Teams chat. Use when adding a user to an existing chat conversation.
Add tab to channel
Tool to add a new tab to a Microsoft Teams channel. Use when you need to pin an app or website as a tab in a channel.
Add member to team
Tool to add a user to a Microsoft Teams team. Use when granting or updating membership for a user.
Add team members (bulk)
Tool to add multiple members to a Microsoft Teams team in a single operation. Use when adding several users at once to improve efficiency.
Archive channel
Tool to archive a channel in a Microsoft Teams team. Use when you need to archive a specific channel within a team.
Archive team channel
Tool to archive a channel in a Microsoft Teams team using the group ID. Use when you need to archive a specific channel within a team.
How it works
Tell the agent what you want to happen between Dialpad and Microsoft teams, for example to watch one and act in the other, or to keep the two in step. It reads what it needs from Dialpad, works out what to do, and runs the matching action in Microsoft teams without you mapping a single field.
You can have it run once, on a schedule, or whenever something changes. Ask it for a status any time and it reads the latest from both apps back to you in the same chat.
Common questions about Dialpad and Microsoft teams
- How do I connect Dialpad and Microsoft teams to Operator?
- You authorize Dialpad and Microsoft teams once each from your Operator dashboard. Operator holds both connections and refreshes the access tokens for you, so your agent keeps working across them without you signing in again.
- What can my agent do across Dialpad and Microsoft teams?
- You describe the outcome in plain language and your agent works between the two, reading from one and acting in the other. It picks the right Dialpad and Microsoft teams actions on its own, so you do not map fields or pick triggers.
- Can my agent keep Dialpad and Microsoft teams in sync?
- Yes. It can watch Dialpad and act in Microsoft teams, or keep both in step, reading from one and running the matching update in the other. This runs on demand when you ask or on a schedule you set.
- Do I need to build a workflow or write code?
- No. There is no workflow to build, no fields to map, and no API keys to paste. Operator manages both connections, and you give the agent instructions in plain language.
Dialpad and Microsoft teams integrations
Put your agent on Dialpad and Microsoft teams
Sign in, connect both apps, and hand your agent the work. The same setup reaches every app in the catalog. Your first week is free.
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