+
Connect Dialpad to Outlook
Automate Dialpad and Outlook with AI
Outlook calendar and inbox work falls out of sync with Dialpad when call outcomes never reach the appointment or contact. Your Operator agent on OpenClaw logs Dialpad calls against the matching Outlook contact, adds a calendar hold when a callback was promised, and can draft a follow up email from the call summary. Ask what happened on a meeting and it returns Outlook events plus the Dialpad log for that window.
It reaches both apps directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh, so there is no Zap to build and no API keys to paste.
What your agent can do with Dialpad and Outlook
What your agent does in Dialpad
Access control policies listing
Retrieves a list of access control policies for the authenticated Dialpad company. This endpoint allows company administrators to view all custom sets of permissions defined for AI Contact Center settings. It should be used when auditing...
Add blocked phone numbers
Adds specified phone numbers to the blocked list in Dialpad. This endpoint allows users to block unwanted or spam numbers, preventing incoming calls or messages from these numbers. It accepts a list of E.164 formatted phone numbers and a...
Add department operator by id
Adds a new operator to a specific department in Dialpad. This endpoint allows you to assign either a user or a room as an operator, with the option to specify their role. It's used to manage call handling and department operations by add...
Add member to channel
Adds a new member to a specified channel within the Dialpad communication platform. This endpoint allows you to expand the membership of a channel by providing the user ID of the person you want to add. It's particularly useful for progr...
Add member to coaching team
Adds a new member to a specific coaching team in Dialpad. This endpoint allows you to assign a user to a coaching team with a designated role, enabling effective team management and performance monitoring. Use this when you need to inclu...
Add operator to call center
This endpoint adds a new operator to a specified call center in the Dialpad system. It allows for the configuration of the operator's role, skill level, and license type, as well as managing phone number retention when switching to a sup...
What your agent does in Outlook
Accept calendar event invite
Accepts or tentatively accepts a calendar meeting invite on behalf of a user. Use this action when a user has received a meeting invitation and wants to indicate their attendance status (either confirmed or tentative). The organizer will...
Add event attachment
Adds an attachment to a specific Outlook calendar event. Use when you need to attach a file or nested item to an existing event.
Add mail attachment
Tool to add an attachment to an email message. Use when you have a message ID and need to attach a small (<3 MB) file or reference.
Batch move messages
Batch-move up to 20 Outlook messages to a destination folder in a single Microsoft Graph $batch call. Use when moving multiple messages to avoid per-message move API calls.
Batch update messages
Batch-update up to 20 Outlook messages per call using Microsoft Graph JSON batching. Use when marking multiple messages read/unread or updating other properties to avoid per-message PATCH calls.
Create Calendar Event
Creates a new Outlook calendar event, ensuring `start_datetime` is chronologically before `end_datetime`.
How it works
Tell the agent what you want to happen between Dialpad and Outlook, for example to watch one and act in the other, or to keep the two in step. It reads what it needs from Dialpad, works out what to do, and runs the matching action in Outlook without you mapping a single field.
You can have it run once, on a schedule, or whenever something changes. Ask it for a status any time and it reads the latest from both apps back to you in the same chat.
Common questions about Dialpad and Outlook
- How do I connect Dialpad and Outlook to Operator?
- You authorize Dialpad and Outlook once each from your Operator dashboard. Operator holds both connections and refreshes the access tokens for you, so your agent keeps working across them without you signing in again.
- What can my agent do across Dialpad and Outlook?
- You describe the outcome in plain language and your agent works between the two, reading from one and acting in the other. It picks the right Dialpad and Outlook actions on its own, so you do not map fields or pick triggers.
- Can my agent keep Dialpad and Outlook in sync?
- Yes. It can watch Dialpad and act in Outlook, or keep both in step, reading from one and running the matching update in the other. This runs on demand when you ask or on a schedule you set.
- Do I need to build a workflow or write code?
- No. There is no workflow to build, no fields to map, and no API keys to paste. Operator manages both connections, and you give the agent instructions in plain language.
Dialpad and Outlook integrations
Put your agent on Dialpad and Outlook
Sign in, connect both apps, and hand your agent the work. The same setup reaches every app in the catalog. Your first week is free.
Try for free