+
Connect Spoki to Zendesk
Automate Spoki and Zendesk with AI
WhatsApp threads in Spoki and email tickets in Zendesk split when the same customer writes on both channels. Your Operator agent on OpenClaw opens or updates a Zendesk ticket when a Spoki conversation hits a priority keyword, copies message history and contact fields across, and can send a Spoki reply when the Zendesk agent resolves the case. Ask for every open WhatsApp thread for an account and it merges Spoki chats with linked Zendesk tickets.
It reaches both apps directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh, so there is no Zap to build and no API keys to paste.
What your agent can do with Spoki and Zendesk
What your agent does in Spoki
Add Contact Operator
Tool to assign an operator to a contact's chat. Use this when you need to assign a team member to handle a specific contact's conversation. The operator must have been invited to the account first. Rate limited to 5 requests per minute.
Add Service User
Adds a new service user with a specific role to your Spoki account. Use this when you need to create service accounts for automation, API integrations, or specialized operator roles. Rate limit: 10 requests per minute.
Check Role Private Key
Tool to check if a service user role has a private key configured. Use when you need to verify key status for a role. Rate limit: 10 requests per minute.
Clone Template
Tool to create a duplicate copy of an existing template. Clone starts in DRAFT status. Use when you need to duplicate a template by ID.
Create Account Onboarding Link
Tool to create an onboarding link for a specific Spoki account. Use when you need to generate a setup link to help users configure their account.
Create Custom Field
Creates a new custom field in Spoki for storing additional contact data. Use this action when you need to define extra data points that can be stored on contacts beyond the standard fields. Custom fields are useful for tracking business-...
What your agent does in Zendesk
Apply Zendesk Macro Preview
Preview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status, or other properties. Use this actio...
Autocomplete Problems
Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
Autocomplete Users
Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name prefix for quick user lookup and aut...
Check Host Mapping Validity for Existing Brand
Check the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action when you need to verify that DNS recor...
Count Deleted Users
Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.
Count User CCD Tickets
Count tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a user is copied on for reporting or op...
How it works
Tell the agent what you want to happen between Spoki and Zendesk, for example to watch one and act in the other, or to keep the two in step. It reads what it needs from Spoki, works out what to do, and runs the matching action in Zendesk without you mapping a single field.
You can have it run once, on a schedule, or whenever something changes. Ask it for a status any time and it reads the latest from both apps back to you in the same chat.
Common questions about Spoki and Zendesk
- How do I connect Spoki and Zendesk to Operator?
- You authorize Spoki and Zendesk once each from your Operator dashboard. Operator holds both connections and refreshes the access tokens for you, so your agent keeps working across them without you signing in again.
- What can my agent do across Spoki and Zendesk?
- You describe the outcome in plain language and your agent works between the two, reading from one and acting in the other. It picks the right Spoki and Zendesk actions on its own, so you do not map fields or pick triggers.
- Can my agent keep Spoki and Zendesk in sync?
- Yes. It can watch Spoki and act in Zendesk, or keep both in step, reading from one and running the matching update in the other. This runs on demand when you ask or on a schedule you set.
- Do I need to build a workflow or write code?
- No. There is no workflow to build, no fields to map, and no API keys to paste. Operator manages both connections, and you give the agent instructions in plain language.
Spoki and Zendesk integrations
Put your agent on Spoki and Zendesk
Sign in, connect both apps, and hand your agent the work. The same setup reaches every app in the catalog. Your first week is free.
Try for free