Connect Helpwise to OpenClaw on Operator.io
Helpwise is a unified customer service platform for managing all your business emails, chats, and SMS in one place. It helps teams collaborate on customer conversations more efficiently and never miss important messages.
Automate Helpwise with AI
Operator puts an OpenClaw agent in front of Helpwise. You describe the job from Telegram or Discord and it handles the rest inside Helpwise, picking the right calls from the 37 Helpwise actions and checking its own work as it goes.
Your agent reaches Helpwise directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh for you, so there is nothing to wire up and no API keys to paste.
What your agent can do with Helpwise
Your agent can call any of these Helpwise actions by name as part of a larger task. Ask for the outcome you want and it picks the right ones.
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
Create Helpwise Team
Creates a new team in Helpwise to group users for collaboration and assignment purposes. Use this tool when you need to: - Create a new team with a unique name - Optionally add a description for the team - Optionally assign initial membe...
Create Helpwise Webhook
Creates a new webhook subscription in Helpwise to receive real-time event notifications. Use this action to programmatically subscribe to Helpwise events like conversation creation, message replies, conversation assignments, status chang...
Delete Contact
Deletes a contact from Helpwise by its unique identifier (ID). Use this action when you need to permanently remove a contact from your Helpwise account. Returns an empty response (HTTP 204 No Content) on successful deletion. Note: This a...
Delete Helpwise Conversation
Attempts to delete a conversation by ID from Helpwise. Note: The Helpwise API may not support conversation deletion via the REST API. If deletion is not supported, this action will return an error indicating that the endpoint was not fou...
Delete Mailbox
Tool to delete a mailbox by its unique identifier. NOTE: As of 2026, the Helpwise API may not support mailbox deletion via API. This action attempts deletion but will fail if the endpoint is not available (405 Method Not Allowed). Consid...
Delete Helpwise Message
Attempts to delete a message from Helpwise. Note: The Helpwise API may not support message deletion via the REST API. If deletion is not supported, this action will return an error indicating that the DELETE method is not allowed (HTTP 4...
Delete Helpwise Note
Tool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs.
Delete Email Signature
Deletes an email signature from Helpwise. Email signatures are text/HTML templates that automatically append to outgoing emails from specific mailboxes or users. This action permanently removes the signature identified by the signature_i...
Delete Tag
Permanently deletes a tag from Helpwise. This action removes the tag from all conversations where it was applied and cannot be undone. Use this when you need to permanently remove a tag that is no longer needed. Note: Deleting a tag will...
Delete Team
Tool to delete a team. Use when you need to remove an existing team by its unique identifier after confirming the ID and dependencies.
Delete Template
Deletes a Helpwise email template (saved reply) by its ID. Returns empty response on success (HTTP 204). Use this tool when you need to permanently remove a template that is no longer needed. Ensure the template_id is valid before deleti...
Delete Helpwise Webhook
Delete a Helpwise webhook by its ID. Use this tool when you need to permanently remove a webhook configuration. Returns an empty response on successful deletion (HTTP 204 No Content).
Get Attachment
Retrieves a specific attachment by its unique identifier. Use this after obtaining an attachment ID from conversations, messages, or attachment listings to get detailed attachment metadata including download URL, file name, content type,...
Get Conversation Attachments
Retrieves attachments from messages in a specific conversation. **Important**: Helpwise does not provide a dedicated attachments endpoint. This action retrieves attachments by fetching messages from the conversation and extracting attach...
Get Helpwise Contact
Retrieves detailed information for a specific contact by ID. Use this when you need to fetch complete contact details including name, email, phone, company, and timestamps for a known contact ID.
Get Conversation
Retrieves complete details of a specific conversation by ID from Helpwise. Returns the conversation metadata including subject, status, participants, and timestamps. Use this action when you need to view or analyze a specific conversatio...
Get Conversations
Tool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis.
Get Helpwise Custom Field
Retrieves details of a specific custom field by its ID. Use this when you need to fetch custom field properties such as name, description, value, associated inboxes, and creator information.
Get Helpwise Mailbox
Tool to retrieve details of a specific mailbox by its ID. Use when you know the mailbox ID and need full mailbox information.
Get Helpwise Mailboxes
Tool to retrieve mailboxes. Use when you need to list and paginate mailboxes after authenticating.
Get Conversation Note
Tool to retrieve details of a specific note. Use when you know the conversation and note IDs and need full note information.
Get Conversation Notes
Retrieves all notes associated with a specific conversation. Notes are internal comments or annotations that team members add to conversations for collaboration and context.
Get Helpwise Tag
Retrieves detailed information about a specific tag in Helpwise. Use this action when you need to: - Get the full properties of a tag including its name, color, and timestamps - Verify that a tag exists before performing operations on it...
Get Helpwise Team
Retrieves details of a specific Helpwise team by its ID. Note: Team endpoints may not be available in all Helpwise API plans. If this action returns a 404 error, teams may need to be managed through the Helpwise web interface. Use this t...
Get Helpwise Teams
Tool to retrieve Helpwise teams. Use when you need to list and paginate all teams for assignment or management.
Get Helpwise WhatsApp Templates
Tool to retrieve Helpwise WhatsApp message templates. Use when you need to list WhatsApp templates for a mailbox or account.
Get Helpwise Users
Tool to retrieve Helpwise users list. Use when you need to fetch and paginate agents for assignment.
Get Helpwise Webhook
Retrieve detailed configuration for a specific Helpwise webhook by its ID. Use this action when you: - Need to inspect the configuration of an existing webhook - Want to verify webhook settings (URL, events, active status) - Need to chec...
Get Helpwise Webhooks
Tool to retrieve Helpwise webhooks. Use when you need to list and paginate all webhook configurations.
Search Helpwise Contacts
Tool to search contacts by term with pagination. Use when you need to find contacts by name, email, phone, or other contact attributes.
Update Helpwise Contact
Tool to update an existing Helpwise contact. Use when you need to modify contact details or custom attributes.
Update Mailbox
Updates an existing Helpwise mailbox. Use this action to modify mailbox settings such as display name, email address, team assignment, email signature, or default status. At least one field must be provided for update. Obtain the mailbox...
Update Helpwise Message
Tool to update an existing message. Use when you need to modify message content by its ID.
Update Helpwise Tag
Updates an existing tag's name and/or color in Helpwise. Use this action when you need to rename a tag or change its visual appearance. You must have the tag's ID before calling this action - obtain it using HELPWISE_GET_TAG or from the...
Update Helpwise Template
Updates an existing Helpwise email template by modifying its name, subject, and/or HTML content. Use this action when you need to: - Change the display name of a template - Update the subject line (including placeholders) - Modify the HT...
How to connect Helpwise
You authorize Helpwise once from your dashboard. Operator holds the connection and refreshes the access tokens on its own, so your agent keeps working with Helpwise without you signing in again. The same setup unlocks every other app your agent can reach, so you only do it once.
When you are ready, the get started guide walks through standing up your OpenClaw agent.
Common questions about Helpwise
- How do I connect Helpwise to Operator?
- You authorize Helpwise once from your Operator dashboard. Operator holds the connection and refreshes the access token for you, so your agent keeps working with Helpwise without you signing in again.
- Can my agent handle conversations and records in Helpwise?
- Yes. It can read and update tickets or deals, reply to people, and pull the queue back to you. Teams use it to triage what comes in, draft a first reply, and flag anything urgent, so Helpwise is already sorted before someone picks it up.
- Do I need to write code or manage Helpwise API keys?
- No code and no API keys. You authorize Helpwise through a normal sign in and Operator handles the connection, so there is nothing to wire up or host.
- Can my agent use Helpwise together with my other apps?
- Yes. The same agent reaches every app you connect, so it can move between Helpwise and tools like Intercom, Zendesk, Gleap in one job, reading from one and acting in another without you wiring anything between them.
More apps to automate
Apps your agent runs alongside Helpwise, or browse all integrations.
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