How do I connect Productlane to Operator?

You authorize Productlane once from your Operator dashboard. Operator holds the connection and refreshes the access token for you, so your agent keeps working with Productlane without you signing in again.

Can my agent handle conversations and records in Productlane?

Yes. It can read and update tickets or deals, reply to people, and pull the queue back to you. Teams use it to triage what comes in, draft a first reply, and flag anything urgent, so Productlane is already sorted before someone picks it up.

Do I need to write code or manage Productlane API keys?

No code and no API keys. You authorize Productlane through a normal sign in and Operator handles the connection, so there is nothing to wire up or host.

Can my agent use Productlane together with my other apps?

Yes. The same agent reaches every app you connect, so it can move between Productlane and tools like Intercom, Zendesk, Gleap in one job, reading from one and acting in another without you wiring anything between them.

← All integrations

Connect Productlane to OpenClaw on Operator.io

Productlane is a customer support and feedback platform built on Linear. It helps companies collect, organize, and act on customer feedback for better product decisions.

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Automate Productlane with AI

Operator runs your personal agent on OpenClaw, the open source agent framework, and points it straight at Productlane. You message the agent on Telegram or Discord, tell it what you need in plain language, and it operates Productlane on its own, running actions like create changelog entry, create company, create contact.

Your agent reaches Productlane directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh for you, so there is nothing to wire up and no API keys to paste.

What your agent can do with Productlane

Your agent can call any of these Productlane actions by name as part of a larger task. Ask for the outcome you want and it picks the right ones.

Create Changelog Entry

Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features.

Create Company

Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.

Create Contact

Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.

Create Feedback

Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback tex...

Create Insight

Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.

Create Thread

Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.

Create Upvote

Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.

Delete Company

Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.

Delete Contact

Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.

Delete Upvote

Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project.

Enable Productlane Widget

Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.

Get Changelog

Tool to retrieve a published changelog by ID from Productlane. Use when you need to fetch details about a specific changelog entry. No authorization is required for published changelogs.

Get Company by ID

Tool to retrieve a company by its unique ID. Use when you need detailed information about a specific company including its metadata, integrations, and associated data.

Get Contact

Tool to retrieve a contact by ID or email from Productlane. Use when you need to fetch details about a specific contact in your workspace. Authentication is required and you can only access contacts that belong to your workspace.

Get Help Center Article

Tool to retrieve a help center article by its ID. Use when you need to fetch details, content, and metadata for a specific help center article.

Get Insight

Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight.

Get Issue by ID

Tool to retrieve a specific issue by its ID from a workspace. Use when you need to fetch detailed information about an issue including its title, description, status, priority, and metadata.

Get Linear Customer Options

Tool to retrieve available Linear customer statuses and tiers for your workspace. Use when you need to know the valid Linear options before creating or updating companies. Returns null for both statuses and tiers if Linear is not connected.

Get Project

Tool to retrieve a project by its ID from a workspace. Use when you need to fetch details about a specific project including its name, description, progress, and associated metadata.

Get Workspace

Tool to fetch workspace details by ID. Use when you need to retrieve workspace configuration, branding, or latest changelog information.

Invite User to Workspace

Tool to invite a new user to your Productlane workspace. An invitation email with a join link will be sent to the user. Only admins can invite users.

List Changelogs

Tool to list all published changelogs for a workspace by ID. Use when you need to retrieve changelog entries for a specific Productlane workspace.

List Companies

Tool to list all companies in Productlane. Use 'take' and 'skip' parameters to paginate through results. Supports filtering by domain or name.

List contacts

Tool to retrieve all contacts for your workspace. Use when you need to list contacts with optional pagination support.

List Help Center Articles

Tool to list all help center articles for a specific workspace. Use when you need to retrieve documentation or support articles from a workspace's help center.

List Insights

Tool to list all threads/insights for your workspace with optional filtering. Use when you need to retrieve insights filtered by state, issue, or project, with support for pagination via 'take' and 'skip' parameters.

List Productlane Issues

Tool to retrieve all issues from a Productlane workspace. Use when you need to fetch issues from a workspace that has their portal/roadmap published.

List Workspace Members

Tool to retrieve all members of your workspace with their roles and user information. Returns memberships sorted by role (admins first).

List Projects

Tool to retrieve all projects within a workspace. Use when you need to list available projects from a published Productlane workspace portal or roadmap.

Update Company

Tool to update an existing company record in Productlane by its unique identifier. Use when you need to modify company details such as name, domains, revenue, size, status, tier, or external IDs. All fields except the company ID are opti...

Update Contact

Tool to update an existing contact in Productlane. Use when you need to modify contact details such as name, email, or company associations. Users can only update their own contacts.

Update Insight

Tool to update an existing insight (thread) by ID. Use when you need to modify insight properties such as title, state, pain level, or associations with projects, companies, or contacts.

Close Productlane Widget

Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction.

Disable Productlane Widget

Tool to disable the Productlane widget across the entire page. Use when needing to turn off the widget programmatically.

Widget off event

Tool to remove a previously registered widget event listener. Use after widget setup to deregister callbacks.

Register Widget Event Listener

Tool to register a listener for Productlane widget events. Use after widget initialization to run custom logic on 'open', 'close', 'submit', or 'widgetLoaded' events.

Open Productlane Widget

Tool to generate a JavaScript snippet that opens the Productlane widget. Use when you need to programmatically display the widget on your front-end after page load.

Open Productlane Docs Article in Widget

Tool to open a specific docs article in the Productlane widget. Use after widget initialization and load.

Toggle Productlane Widget

Tool to toggle the Productlane widget between open and closed states. Use after widget initialization.

How to connect Productlane

You authorize Productlane once from your dashboard. Operator holds the connection and refreshes the access tokens on its own, so your agent keeps working with Productlane without you signing in again. The same setup unlocks every other app your agent can reach, so you only do it once.

When you are ready, the get started guide walks through standing up your OpenClaw agent.

Common questions about Productlane

How do I connect Productlane to Operator?: You authorize Productlane once from your Operator dashboard. Operator holds the connection and refreshes the access token for you, so your agent keeps working with Productlane without you signing in again.
Can my agent handle conversations and records in Productlane?: Yes. It can read and update tickets or deals, reply to people, and pull the queue back to you. Teams use it to triage what comes in, draft a first reply, and flag anything urgent, so Productlane is already sorted before someone picks it up.
Do I need to write code or manage Productlane API keys?: No code and no API keys. You authorize Productlane through a normal sign in and Operator handles the connection, so there is nothing to wire up or host.
Can my agent use Productlane together with my other apps?: Yes. The same agent reaches every app you connect, so it can move between Productlane and tools like Intercom, Zendesk, Gleap in one job, reading from one and acting in another without you wiring anything between them.