How do I connect Plain to Operator?

Connecting Plain is a one time sign in from your Operator dashboard. Operator keeps the connection live and rotates the token on its own, so the agent stays connected to Plain and you never reauthorize by hand.

Can my agent handle conversations and records in Plain?

Yes. It can read and update tickets or deals, reply to people, and pull the queue back to you. Teams use it to triage what comes in, draft a first reply, and flag anything urgent, so Plain is already sorted before someone picks it up.

Do I need to write code or manage Plain API keys?

No. Operator manages the Plain connection and token refresh, so there are no API keys to paste and nothing to deploy.

Can my agent use Plain together with my other apps?

Yes. The same agent reaches every app you connect, so it can move between Plain and tools like Intercom, Zendesk, Gleap in one job, reading from one and acting in another without you wiring anything between them.

← All integrations

Connect Plain to OpenClaw on Operator.io

Plain is a collaborative support platform for B2B teams, focused on consolidating conversations and boosting efficiency with AI. Enjoy streamlined, modern workflows to assist customers across channels from one place.

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Automate Plain with AI

On Operator, an OpenClaw agent pilots Plain for you. It reads your message, plans the steps, and runs them in Plain, using actions like add customer to group, create customer group, create thread.

Your agent reaches Plain directly or through connectors like Composio MCP and Pipedream MCP, which handle the sign in and token refresh for you, so there is nothing to wire up and no API keys to paste.

What your agent can do with Plain

Your agent can call any of these Plain actions by name as part of a larger task. Ask for the outcome you want and it picks the right ones.

Add Customer To Group

Tool to add a customer to one or more customer groups. Use when you have a customer and groups ready.

Create Customer Group

Creates a new customer group in Plain for organizing and segmenting customers. Customer groups allow you to categorize customers (e.g., by pricing tier, feature access, or support level) and manage them more effectively in your support w...

Create Thread

Tool to create a new thread. Use after obtaining valid customer identifier.

Delete Customer

Tool to delete a customer from the system. Use when you need to remove a customer by their ID.

Delete User

Tool to delete a user from the system. Use when you need to remove a user by their ID after confirming existence.

Fetch Company

Tool to fetch company details by ID. Use when you need the full profile of a company, including name, domain, contract value, owner info, and timestamps.

Fetch Issues

Fetches external issue tracker links (Jira, Linear, GitHub, etc.) associated with a customer's threads. Returns a flattened list of all issue links across the customer's threads, including the thread context for each issue. Useful for ge...

Fetch Tier

Tool to fetch a tier by its ID. Use when you have a tier ID and need its metadata before proceeding. Example: "Fetch tier with ID tier_123".

Get Customer By Email

Fetch customer details by email address. Returns customer information if found, or null if no customer exists with that email.

Get Customer By ID

Tool to retrieve details of a specific customer by their unique ID. Use after obtaining the customer's ID to fetch their complete record.

Get Customers

Tool to fetch a list of customers. Use when retrieving multiple customer records with pagination, filtering, or sorting.

Get Thread By ID

Fetches comprehensive details of a specific thread by ID, including customer info, status, priority, labels, and assignments. Returns null if thread not found.

Get User By ID

Fetch workspace user/team member by ID. Returns detailed information about a workspace team member including their name, email, status, and avatar. Note: This fetches workspace users (team members), not customers. Use GET_CUSTOMER_BY_ID...

List Customer Groups

Tool to list all customer groups. Use when you need to retrieve group metadata with optional pagination or filters.

List Tiers

Tool to retrieve a list of tiers with pagination. Use when you need to browse available tiers after determining pagination cursors. Example: 'List tiers with first=25'.

List Threads

Tool to retrieve a paginated list of threads. Use when you need to list threads with optional status filtering.

Remove Customer From Group

Removes a customer from one or more customer groups in Plain. Use this action to revoke customer group memberships. The customer must be a member of the specified group(s) - attempting to remove a customer from a group they're not in wil...

Run GraphQL Query

Execute any GraphQL query or mutation against Plain API. Use when no specific action exists or for complex operations like thread timelines, advanced filtering, and custom data retrieval. Supports queries, mutations, fragments, and varia...

Send Message

Tool to send a new message within a thread. Use after identifying the thread and preparing message content.

Update Company

Upserts (creates or updates) a company in Plain. Provide either companyId (for updating an existing company by ID) or companyDomainName (for upserting by domain). Use this to create new companies, update existing company details (name, d...

Update Thread

Tool to update a thread's title. Use when renaming a thread after confirming its ID.

Upsert Customer

Tool to upsert (create or update) a customer. Use when syncing or ensuring a customer record exists before subsequent actions.

How to connect Plain

You authorize Plain once from your dashboard. Operator holds the connection and refreshes the access tokens on its own, so your agent keeps working with Plain without you signing in again. The same setup unlocks every other app your agent can reach, so you only do it once.

When you are ready, the get started guide walks through standing up your OpenClaw agent.

Common questions about Plain

How do I connect Plain to Operator?: Connecting Plain is a one time sign in from your Operator dashboard. Operator keeps the connection live and rotates the token on its own, so the agent stays connected to Plain and you never reauthorize by hand.
Can my agent handle conversations and records in Plain?: Yes. It can read and update tickets or deals, reply to people, and pull the queue back to you. Teams use it to triage what comes in, draft a first reply, and flag anything urgent, so Plain is already sorted before someone picks it up.
Do I need to write code or manage Plain API keys?: No. Operator manages the Plain connection and token refresh, so there are no API keys to paste and nothing to deploy.
Can my agent use Plain together with my other apps?: Yes. The same agent reaches every app you connect, so it can move between Plain and tools like Intercom, Zendesk, Gleap in one job, reading from one and acting in another without you wiring anything between them.